Return & Exchange Policy
SHIPPING is $9.95 per order.
To minimise risks to everyone, all parcels require a signature.
To minimise risks to everyone, all parcels – be it at a post office or at a residence – a signature is required for all deliveries. The Australia Post team will continue to record your name and delivery on their handheld device to ensure that your parcel is delivered safely and to the correct person and if no one is home, your parcel will be taken to the nearest post office unless you have specified that is is safe to left on the premises. Our first priority is to update our customers with any changes to the operations of our business, so if any shipping delays are to be expected, we will let you know.
Return & Exchange Policy
If your purchase meets the returns policy we can provide:
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A credit note which can be used to exchange your items or used on future purchases.
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A refund (Allow up to 10 business days for refunds to be processed). Please note: As all orders are paid in Australian Dollars, all refunds are processed in Australian Dollars
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Shipping to be paid by customer returning the product include a tracking number
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Please contact us before you would like to return. Costs of return shipping are covered by the customer at your local post office and will vary dependent on weight. All returning parcels must include your order and contact details so we can contact you when it arrives!We are not liable for any lost parcels containing returns. Please ensure you return your item to us via a tracked shipping option so you can track it's progress. Once your return has been delivered, please allow up to 5 business days for the returns team to process your request.